Please contact us at support@audiolight.store for any questions:
Q: Do you ship worldwide?
Yes, we ship all across the world.
Q: How do I refund my order?
Email us at: support@audiolight.store, for any questions
Q: How do I place an order?
A: You can place an order by browsing our website, selecting the items you would like to purchase, and adding them to your shopping cart. Once you have finished shopping, you can proceed to checkout where you will be prompted to enter your shipping and payment information.
Q: What forms of payment do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Q: Can I make changes to my order after it has been placed?
A: Once an order has been placed, we are unable to make any changes. If you need to cancel or make any changes, please contact us as soon as possible and we will do our best to assist you.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier's website.
Q: What is your return policy?
A: We accept returns on all items within 14 days of receiving your order. Items must be in their original, unused condition with all original packaging and tags intact. Please contact us for more information on how to initiate a return.
Q: How long does it take for my order to arrive?
A: Delivery times vary depending on your location and the shipping method you selected at checkout. You can check estimated delivery times on our website or by contacting customer service.
Q: Can I ship to an address other than my billing address?
A: Yes, you can ship to a different address during checkout.
Q: What if I received a damaged item?
A: If you received a damaged item, please contact us immediately and provide us with a photo of the damage. We will work with you to resolve the issue and get a replacement item to you as soon as possible.